Got a Question?
Find answers to questions here!
Below you will find answers to many of the commonly asked questions. If you have a question that isn’t answered below, please use the contact form to send us your question!
Please ensure that all people attending your booking arrive at the venue at least 15 minutes before your party is due to commence. We are extremely busy on Saturdays and Sundays; therefore, any late arrivals may not be able to participate in the game session as we must keep to time to prevent delays for other customer’s parties and bookings. Please be aware refunds will not be given for late arrivals.
It’s easy to book Laser Quest. Simply click here to book now, or you are welcome to call our booking line. Please note, a 50% deposit is required at the time of booking.
We will always email your booking confirmation to you, however there may be some instances where you may not receive your booking confirmation. This could be due to your email provider filtering/flagging the email as junk/spam, so please ensure you check your junk/spam folders first.
If your booking confirmation isn’t there, please send us a message using our contact form, so we can check we have the correct contact details (email address) for you and we will re-send your booking confirmation to you.
Yes you can, as long as spaces are available. Please email us with the number of additional players you would like to add onto your booking. Please note, that the closer it gets to the date of your booking, the less likely there will be available spaces to book, so let us know of any additional players as soon as possible please.
Because of the nature of the game and the size of the equipment (depending on game type), Laser Quest is not deemed suitable for Children under the age of 7. We also require players to be a minimum of 1.2m tall.
Each game session lasts 20 minutes, which includes a 5-minute briefing.
Laser Quest is completely safe, and is a non-contact activity, meaning that, at no time, is there any physical contact. The laser beams emitted from the phasers are also completely safe too. Our staff are fully trained and will give clear, detailed and easy to understand game briefing and safety rules before the game session starts.
Any parents who are concerned about safety are welcome to assist in supervising the game in the arena.
When you arrive, the person who made the booking will need to check-in at Mission Control (reception). Every player on your booking must be at the venue at least 15 minutes before your party is due to commence.
You will then be taken to the Air Lock where you will be briefed on the game objectives and safety rules by a crew member. Once you have been briefed and are kitted up, its time to enter the arena and let battle commence!
Our most popular package consists of two 20-minute game sessions of Laser Quest (with a 20-minute break in between when squash will be served). On completion of the second game of Laser Quest, you will be shown to the party area where the children will be served their food!
We include cheese and tomato pizza or chicken nuggets as part of our Party Adventure packages! We also include squash throughout. Everything is included in our party packages, right down to the plates, cups and napkins!
If you have brought a cake, please keep hold of this. Please remember to bring candles and matches, but please do not bring any sparklers, sparkler candles, indoor fireworks, party poppers, banners, silly string or products that contain confetti or glitter as it is really difficult to clean up afterwards!
Our Birthday Party package will last approximately 1 1/2 hours from your initial arrival time. Please be aware that unless you have booked an exclusive Birthday adventure, your party may be playing with other groups of a similar age.
We understand that organising a party can be stressful, so we try to be as flexible as possible.
We always recommend booking for what you think will be your maximum number of players (if booking a non-exclusive game package or non-exclusive birthday party package) and to keep us updated on any changes to player numbers. We request that you let us know your final number of players at least 48 hours before the day of your booking.
We have lockers for any personal items.
Laser Quest Enfield does not accept any responsibility for lost or stolen items, so your valuables are left at your own risk.
Unfortunately you cannot reserve tables. For Birthday party bookings, we do provide seating in our Party Zone as part of the package.
Yes there is. You can watch all the action in the arena on our big screen!
A waiver to play Laser Quest is not required, however you must agree to our Safety Rules and Rules Of Engagement before participating – please click here to read them.
Your participation in any VR/5D experience means you have read, understood and agree to our waiver. You can read the waiver by clicking here. The waiver requires reading in full, and is not a waiver that requires signing.
We advise dark, comfortable clothes and flat shoes with a sole that grips.
Please note, that we do not allow customers to play bare footed, wearing heeled shoes or wearing open-toe footwear, such as flip-flops, sliders or similar. If you arrive in unsuitable footwear, we will not allow you to play for your own safety, but we will honour your booking allow you to return at a later date to play your game sessions.
Laser Quest is a non-contact activity. The rules are as follows:
- No running allowed.
- No crouching, crawling or lying down.
- No wheelie/heeled footwear.
- No swearing or foul language.
- No physical contact allowed under any circumstances.
- No disrespectful, abusive, or threatening behaviour.
- No climbing on the scenery.
We operate a zero-tolerance policy to any customers that verbally or physically abuse our staff or customers. If this happens, you will be asked to leave immediately, and the Police called where necessary.
Each VR or 5D experience lasts between 4-6 minutes, depending on the experience chosen.
Customers that suffer with any medical condition(s) that may deem Laser Quest unsuitable:
Please be aware that we use smoke machine effects as part of the experience / game-play within our arena. If you suffer from Asthma or a respiratory condition, we can turn off the smoke, however you must let us know before your game sessions.
Please note, that the decision to play lies with the customer, and we cannot be held liable or responsible for any medical episode that may occur as a result.
Should customers play Laser Quest without informing us of any respiratory condition prior to game sessions and subsequently suffer from an Asthma attack or medical episode, they must immediately stop playing Laser Quest and exit the arena.
Pregnant customers
Laser Quest requires significant physical exertion and therefore we deem Laser Quest unsuitable for pregnant customers.
Customers with Pacemakers
If you have a Pacemaker fitted, we cannot allow you to play Laser Quest unfortunately.
Our full address is:
Laser Quest Enfield
20 Queensway
Ponders End
Enfield
EN3 4SA
There is parking on our street, or you can use the Tesco car park opposite us for a maximum of 3 hours free.
There are many transport options you can take to get to Laser Quest Enfield including mainline train (Enfield Station) or over 40 bus routes – please click here to see all bus routes that serve Enfield town centre on the Transport for London website.
For Birthday Parties we operate a drop-off system, with only the parents/guardian/family member of the Birthday child(ren) asked to remain for the duration of the booking (maximum of 2 people please). If anyone else needs to stay for the duration of the booking, we can only allow 2 additional people to remain.
Yes we do! Our party bags consist of a balloon & badge with LQ logo on, a small toy, some mixed sweets and a small bag of Haribo.
Margarita Pizzas!
If you would like to order extra pizzas, please let us know!
We also have a selection of confectionery and hot/cold beverages for sale behind the counter.
Sorry, we do not allow any food or drink to be brought into the premises.
We do offer Gluten and Dairy Free pizzas for guests with allergies/intolerances.
In the circumstance of any food allergies or intolerances, we advise that you bring suitable food for those guests please. We will keep their food separate from any other food preparation and will serve their food separately to prevent any possible cross-contamination.
Our kitchen area handles products containing Milk, Wheat, Soya, Sesame Seeds and other common allergens. Whilst we take steps to minimise the risk of cross contamination, we cannot guarantee that any of our products are safe to consume for people with serious allergies.
If you would prefer to keep food that you bring for guests with food allergies or intolerances separate, please keep it with you.
Please also note, that if you do wish for us to serve the food you bring with you to guests with food allergies or intolerances and there is any subsequent adverse reaction due to unavoidable cross-contamination in our kitchen, Laser Quest Enfield cannot be held liable or responsible for this.
All you need to bring is a cake, candles and matches or a lighter and paper plates for the cake please – we take care of the rest! Please don’t bring ice cream cakes, as we cannot guarantee we will have space to store them in our freezers.
If you click here a PDF that contains the Birthday party invitation will open in a new window (or it may download to your ‘downloads’ folder), for you to download and print off as many as you need. Each print-out will contain 2 invitations.